Is e-mail already as outdated as regular postal mail? Lots of people in the tech world are of the opinion that e-mail has become bloated, sluggish, and hard to sort through. And, like most everything else in the world, Google is testing out a solution to that problem with Smart Reply, the newest feature in its mobile e-mail client Inbox.
Smart Reply is basically exactly what it sounds like. It’s an AI system that anticipates what your e-mail responses would be to certain content and offers you three quick-reply choices to choose from when replying. Smart Reply ‘reads’ the content of your e-mail and generates replies based on the content. For instance, if you boss asks you to send him some paperwork one of the replies might be “I’ll send it to you”. All a user has to do is tap the appropriate response and hit ‘send’. Bam. E-mail simplified.
Some readers might think that three response options seems limited, but the Smart Reply AI is, well, pretty smart. It takes into account responses that you never use and stops showing them as options. This will help create a far more personalized, tailored approach to e-mail that better replicates your real-world behavior. This is another step in the process toward all apps becoming more predictive and, therefore, easier to use. Typing a long e-mail on a smartphone is still a pain for many users, which was one of the key motivations for Smart Reply.
Smart Reply should do what all good technology does – make life easier for people.
Read the full article here: With Smart Reply, Google’s Inbox Can Now Respond To Emails For You Automatically